Returns & Exchanges

At KUGOO Official, we want you to be completely satisfied with your electric scooter purchase. If you are not happy with your order, you can return your item in its original condition and packaging within 14 days of delivery.

1

Initiate Your Request

Contact our customer support team via the official website or email with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

2

Prepare Your Package

Securely pack the scooter in its original box, including all accessories, manuals, and chargers provided at the time of purchase to ensure a smooth inspection process.

3

Ship the Item

Attach the provided shipping label or use a trackable shipping service to send the package back to our designated warehouse facility for evaluation.

4

Inspection and Refund

Once our technicians verify the product's condition, we will process your refund or exchange within 7-10 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing