Frequently Asked Questions

Everything you need to know about your KUGOO experience.

How long does shipping take for my order?

Orders are typically processed within 1-2 business days. Depending on your location, standard shipping takes between 3 to 7 business days via our local warehouse network.

What is your return policy?

We offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.

Do KUGOO products come with a warranty?

Yes, all our electric scooters and products come with a limited 12-month warranty covering manufacturing defects and specific components like the motor and battery.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized financing options available at checkout.

Can I track my order in real-time?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey directly on our website.

Are spare parts available for purchase?

Yes, we maintain a full stock of original spare parts, including tires, brakes, and chargers, to ensure your product stays in top condition for years.